With an account: Browse our Shop, add products to your cart, and proceed to checkout. You can choose between WhatsApp Checkout or prepaid payment (eSewa / bank transfer).
Without an account: Click the "Buy Now" button on any product to start a WhatsApp order. The product details will be automatically added to your message.
Yes! Click the "Buy Now" button on any product page to open a WhatsApp chat with your order details pre-filled. You can also add items to your cart and checkout normally.
Select "WhatsApp Checkout" at checkout. After placing your order, click the "Pay via WhatsApp" to contact our team and complete the payment process.
Order modifications and cancellations are handled by our admin team. To request a change or cancellation, click the "Ask About Order" button on your order in your Account page — it will open a WhatsApp chat with our team.
WhatsApp orders: Pending means we have received your order and it is awaiting confirmation from our team.
Prepaid orders: Pending means your payment is being verified. This usually takes a few hours during business days.
Yes! You don't need an account to place an order. Click the "Buy Now" button on any product — it will open a WhatsApp chat with your order details. Our team will confirm availability and take your delivery details.
You don't need an account or to log in. Visit our Track Order Status page — enter your order number and the phone number you used when placing the order. You'll see your order's current status (Pending → Processing → Shipped → Delivered) and expected delivery date.
Yes! You can create an account anytime by visiting the Register page. Your future orders will be tracked automatically. Please note that past WhatsApp orders placed as a guest will not appear in your account history.
We offer two payment methods:
After placing a prepaid order, you will see the eSewa payment instructions and QR code. Transfer the exact amount and upload your payment receipt during checkout or from the order confirmation page.
After placing a prepaid order, our bank details will be displayed. Transfer the exact amount, then upload your payment receipt during checkout or from the order confirmation page. We will verify and confirm your payment.
Payment verification typically takes 1-4 hours during business hours (10 AM – 6 PM NPT). Bank transfers may take up to 24 hours on weekends and holidays.
WhatsApp Checkout: Yes! You can confirm your order first and pay later. After placing your order, click the "Pay via WhatsApp" button on the order confirmation page to complete payment through chat.
Prepaid (eSewa / Bank Transfer): Payment must be completed and verified before your order is processed.
Yes! We deliver to all districts and major cities across Nepal, including Kathmandu, Pokhara, Biratnagar, Lalitpur, Bharatpur, Butwal, and more.
We charge a flat shipping fee of Rs. 150 per order. The fee may increase or decrease depending on your delivery address.
Processing takes 1–2 business days before shipping.
If your package arrives damaged, please do not accept it from the courier, or take photos immediately upon opening. Contact us within 24 hours of delivery via WhatsApp with photos and your order number. We will arrange a replacement or refund.
We offer a 7-day return window from the date of delivery. Items must be unused, in original packaging, with all tags intact. See our full Return & Refund Policy for details.
To initiate a return, click the "Ask About Order" button on your delivered order in your Account page. This will open a WhatsApp chat with our team — describe your issue and we will arrange the return process.
After your return is approved:
The following items are non-returnable:
You can create an account by clicking Register and filling in your details, or by clicking "Sign Up with Google" for instant registration. Your account will be created immediately and you can start shopping.
At the moment, you cannot upload or change your profile avatar manually. An avatar is displayed automatically only if you sign in using Google and your Google account has a profile photo. If your Google account doesn't have a profile photo, or you sign in using email and password, a default avatar will be shown instead.
Click Log In, then click "Forgot your password?". Enter your email address and we will send you a reset link.
Go to your Account page, scroll to the bottom, and click "Delete My Account". This action is irreversible. See our Privacy Policy for data deletion details.
Creating an account gives you several benefits:
WhatsApp ordering will still work without an account — an account simply makes the experience more convenient.
Log in to your account, open the product page, and use the "Write a Review" section at the bottom. Give a rating of 1–5 stars, add a title, and share your feedback. You can submit one review per product, up to 5 reviews every 24 hours.
Every new review and edit is checked by our team before it becomes public — this keeps reviews genuine and spam-free. You'll see your own review immediately with a Pending badge; it turns Verified and becomes visible to everyone once approved.
A review is marked as a Verified Purchase when the reviewer has a delivered order containing that product — so the feedback comes from a real buyer. Reviews from customers without a delivered order are marked Unverified Purchase.
Yes. Find your review on the product page and click "Edit Review". Edited reviews are reset to Pending so our team can re-check them. To prevent abuse, you can make 3 edits within 24 hours — after that, editing is paused for 2 hours.
Yes. Use the delete button on your review on the product page. The review is permanently removed and the product's average rating is recalculated automatically.