Return & Refund Policy

Last updated: July 09, 2026

1. Return Window

• You may return products within 7 days of delivery
• The return window starts from the date the order is marked as Delivered in your Account
• Returns requested after 7 days will not be accepted

2. Eligibility for Return

A product is eligible for return if:

• The product is unused, unwashed, and in its original condition
• The product is in its original packaging with all tags, labels, and accessories intact
• The return is initiated within the 7-day return window
• The product is not a non-returnable item (see section 3 below)

3. Non-Returnable Items

The following items cannot be returned:

• Items that have been used, washed, or altered from their original condition
• Items without original packaging, tags, or accessories
• Products with physical damage caused by the customer (drops, spills, etc.)
• Items returned due to change of mind after the 7-day window
• Products purchased during clearance sales or marked as "Final Sale"

4. How to Initiate a Return

1. Log in to your Account page
2. Find the delivered order you wish to return
3. Click the "Ask About Order" button — it will open a WhatsApp chat
4. Describe your issue and mention you'd like to return the item
5. Our team will guide you through the return process

Our team will review your request within 24 hours and contact you with further instructions.

5. Return Process

• Once your return is approved, our team will arrange a pickup from your address (where available)
• If pickup is not available in your area, you may need to ship the item to us at your expense
• Please pack the item securely in its original packaging
• Include your order number and return reason inside the package

6. Refund Process

Once we receive and inspect the returned item:

• eSewa refund: Processed within 1–2 business days
• Bank Transfer refund: Processed within 3–5 business days
• WhatsApp Checkout orders: Refund will be issued via eSewa or bank transfer (your choice)
• You will receive a confirmation once the refund is processed

7. Exchanges

• Exchanges are subject to product availability
• If the replacement item is of higher value, you will need to pay the difference
• If the replacement item is of lower value, the difference will be refunded
• To request an exchange, click the "Ask About Order" button (opens WhatsApp) and mention "Exchange" with your preferred replacement

8. Damaged or Defective Items

• If you receive a damaged or defective product, contact us within 24 hours of delivery
• Provide photos of the damage and your order number
• We will arrange an immediate replacement or full refund — no return shipping required for damaged items

9. Return Shipping Costs

• Damaged/Defective items: Return shipping is covered by GripFit
• Change of mind / other reasons: Return shipping is the customer's responsibility

10. Contact Us

For return or refund inquiries, please reach out to us:

• Email: info@gripfit.com.np
• Phone: +977 9844025788
• WhatsApp: 9779844025788
• Address: Sundarharaicha-12, Biratchowk, Morang, Nepal
• Or use our Contact Form